Shipping policy

Delivery

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • For USA Economy: 5-8 business days
  • For USA Standard: 3–4 business days
  • International: 10–20 business days

**Please keep in mind that international packages can be held up in Customs, which will delay the delivery. We have no control over that process and how long it takes, so please be patient, or contact your local customs office directly for more information.

Where will my order ship from?

Our gear products are shipped from our 3PL partner in Indiana, but we also work with an on-demand apparel fulfillment company with facilities around the US.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

If you order has not arrived within 15 business days of the ship date, you can do the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Wait & Search: Packages are sometimes marked delivered 1-2 days early, give it a day or two, and search around your drop off area to see if it was placed out of sight
  • Check with your carrier: Contact your local post office and request to verify the GPS coordinates of the final package scan
  • Check with your neighbors: Sometimes a package is delivered to the wrong unit or a neighboring address

If the shipping address was correct, and the tracking shows the package has not been delivered, get in touch with us at support@scraphousecombatclub.com with your order number.

If the tracking shows 'delivered' then submit a missing mail claim here: https://www.usps.com/help/missing-mail.htm. Send us your order number and claim ID number and we can process a replacement.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.